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Ask about a rule, a challenge or an invoice. Rule answers point to the section of the rulebook they come from, so you can check them yourself.
If your question is about a specific challenge, add its reference so we can find it quickly.
Support runs 24/5, from market open on Monday to market close on Friday. Write from the email on your account and say roughly when it happened, and we can usually answer in one reply.
General questions about challenges, limits and the terminal. Anything about your own account goes through email, since we don’t discuss individual accounts in public.
Send the instrument, the time and what you saw. We check it against our minute-by-minute prices and your trade records. If the fault was ours, your challenge is restored, though positions closed at the breach are not reopened.
Yes. Send the instrument and the time, and a person checks it against our price and trade records. If a platform fault caused the breach, we reverse it; otherwise it stands.
Your equity at 00:00 UTC, reset every day. The full definition is in the rulebook.
Yes, every current plan allows it. Swap-style adjustments are simulated and show in your account history.
No. You pay a challenge fee and that is all. There is no deposit and no withdrawable balance; every balance in the terminal is virtual, and rewards are paid separately.
FDO Software LTD · Company number 17366935
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
support@fundedportal.com
Mark the subject line Legal notice for contractual notices under the participation agreement.
We hold no client money and route no orders to live markets. Support doesn’t give trading advice.