Home / Contact

Ask about a rule, an attempt or an invoice

Rule questions are answered with a reference to the rulebook section, so you can check the answer yourself rather than take our word for it.

01 Send a message

Write to us

One form, four topics. Include your account or attempt reference if the question is about a specific run.

Used only to answer this message.

Check the rulebook first

Sending opens your own mail app with these details filled in — nothing is stored on this page. You can also write to support@fundedportal.com directly.

02 Channels

Support hours

EmailMain channel

support@fundedportal.com

Support runs 24/5, from market open to market close. Include the email address on the account and roughly when the thing you are asking about happened — that is usually enough to look it up without a chain of replies.

CommunityDiscord

discord.gg/fundedportal

General questions about routes, limits and the terminal. Account-specific matters are handled over email only — we do not discuss an individual account in a public channel.

Fault reportsEmail

Platform or feed problems

Report the instrument, the timestamp and what you saw. The server-side tick log is the reference, and a confirmed fault restores the attempt.

What support can doand cannot
  • Can — explain exactly what happened on your account, tick by tick.
  • Can — correct anything that went wrong on our side.
  • Can — answer a rule question before you commit to a route.
  • Cannot — change a result, reset a breached attempt or adjust a limit on request. Those are the terms both sides agreed to; bending them for one person is unfair to everyone who traded inside them.
03 Before you write

Answered already

My attempt closed — can it be reviewed?

Yes, if you believe a platform fault caused it. Send the instrument and timestamp; the tick log decides. Correctly measured breaches are not reversed, because there is nothing to interpret.

How is the daily drawdown anchored?

To your equity at 00:00 UTC, resetting each server day. Full definition in the rulebook.

Can I hold positions over the weekend?

Yes on all routes. Swap-equivalent adjustments are simulated and appear in the account history.

Do you hold my money on an account?

No. You pay an assessment fee; there is no deposit, no wallet and no withdrawable balance. Every balance in the terminal is virtual.

The assessment panel illustration, shown next to the contact questions. 100% SIMULATEDvirtual balance

Registered office

FDO Software LTD · Company number 17366935
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

Written notices

support@fundedportal.com
Mark the subject line Legal notice for contractual notices under the participation agreement.

Not a broker

We do not hold client funds or route orders to live markets. Support cannot give trading advice.