Frequently asked questions

FundedPortal is a trading name of FDO Software LTD, a company registered in England and Wales (no. 17366935) since July 2026. Our rulebook, fees and company details are published on this site, so you can check them before you buy. Accounts are simulated and we are not a regulated financial service.

FDO Software LTD, with its registered office at 71-75 Shelton Street, London. Full company details are on our legal page.

No. Every account is a virtual balance priced from live market data. Your orders never reach a real market, and the only money you pay is the challenge fee.

Whether your equity reaches the profit target, whether you stay inside the maximum loss and daily loss limits, and whether you trade on the minimum number of days your plan sets. Every plan needs at least 3 trading days.

The attempt ends and your open positions are closed. Your dashboard shows how close you are to each limit while you trade. Prohibited practices are handled by a separate review.

As long as you need. No plan has a time limit.

No. Your plan’s targets, loss limits and rules are frozen when your challenge opens and stay that way until it ends, even if we change the plan for new buyers.

Yes. Bitcoin, Ethereum and the rest of our crypto list trade on Saturday and Sunday.

Yes, every current plan allows it. If a plan ever restricts it, that restriction is part of the rules you see before you buy.

On master-stage accounts whose plan includes it, you can’t open or close positions in the affected instruments from 3 minutes before a high-impact release to 3 minutes after. US releases cover every instrument. Stop-loss and take-profit wait until the window ends, while a margin stop-out still works. There is no news restriction during the assessment.

Our own browser terminal, on desktop or mobile, with the same login as your account. You can trade forex, metals, energy, crypto and share-price contracts.

No. Everything runs in our browser terminal. There is nothing to download and no MetaTrader account to connect.

No. The terminal has no way to connect expert advisors, bots or trade copiers, and copying someone else’s signals is a prohibited practice in the rulebook.

Yes. Checkout currently takes crypto only, through Confirmo, our payment provider. The coins on offer are shown when you pay, and your wallet may add its own network fee.

Once you pass, your account moves to the master stage. Your first request opens seven days after the master account starts, then seven days after each payment. You need a verified identity, no open positions and at least $100. The full conditions are on the challenges page; the participation agreement is the binding version.

90% of realised profit, on every paid challenge (free launch-offer accounts: 80%). Your challenge fee is refunded in full with your second reward on 2 Step, or your third on 1 Step.

Requests sent by Wednesday 23:59 UTC are processed that Friday and settled within 24 hours. Later requests move to the following Friday. Your identity needs to be verified before the first reward.

Yes. Add a wallet in your panel: USDT on TRC20, ERC20 or BEP20, or USDC on ERC20 or BEP20. Rewards are sent there, and the network fee is deducted from the transfer. A bank account works too.

Most countries, yes. We don’t serve sanctioned countries and regions, the United States and its territories, or Belgium, and some sanctioned nationalities are excluded wherever they live. The full list is on the restricted jurisdictions page.

Yes. Turkey is not on our restricted list, and the website, panel and support are all available in Turkish.

Whether the 14-day cancellation right applies to you, and when the fee can be refunded, is set out on the refunds page.

We collect what we need to run your account and meet our legal duties. The privacy page lists what we collect, why, and how long we keep it.